FAQ

Frequently Asked Questions

1. Where do you ship? We currently ship across the United Kingdom only.

2. How long does delivery take? Standard delivery takes 3–5 business days; express delivery takes 1–2 business days.

3. What if my pet doesn't like the food? We recommend introducing new food gradually. If there's an issue with the product itself (damaged/faulty), contact us within 48 hours for a replacement or refund.

4. Can I return opened pet food? For hygiene and safety reasons, we're unable to accept returns on opened food or treats.

5. Do you offer discounts or loyalty rewards? Yes! Sign up for our newsletter to get exclusive offers and be the first to know about sales.

6. How can I track my order? You'll receive a tracking link via email once your order has been dispatched.

7. How do I contact customer support? Email us at shopify.voxel@gmail.com or call 03315091761 — we're happy to help!