Refund policy
🔹 Refund Policy
Returns & Refunds Policy
At VoxelStore, your satisfaction (and your pet's happiness!) is our top priority.
Returns You have 14 days from the date of delivery to request a return. To be eligible, items must be:
- Unused, unopened, and in original packaging
- In the same condition you received them
- Accompanied by proof of purchase (order number or receipt)
For hygiene and safety reasons, we cannot accept returns on:
- Opened pet food or treats
- Used grooming or hygiene products
- Personalised or made-to-order items
How to Start a Return Email us at shopify.voxel@gmail.com with your order number and reason for return. We'll respond within 1–2 business days with instructions.
Refunds Once we receive and inspect your return, we'll notify you of approval status. Approved refunds are processed to your original payment method within 5–10 business days.
Damaged or Faulty Items If your item arrived damaged, defective, or incorrect, contact us within 48 hours of delivery with photos, and we'll arrange a free replacement or full refund.
Return Shipping Customers are responsible for return postage unless the item is faulty or incorrect. We recommend using a tracked service, as we cannot guarantee receipt of returned parcels.
Contact Us 📧 shopify.voxel@gmail.com 📞 03315091761 📍 22 Model Road, Leeds, LS12 2BN